information about our online store
To track your order: Please contact us via your customer area.
|CREDIT CARD ONLINE SECURE PAYMENT
Upon purchasing our product, you will be redirected to a secure server to ensure the safeness of the payment information you supply (bank web site with SSL secure connection, RSA 1024-bit encryption for a secure online payment).
We accept online credit card payments (Visa, Eurocard Mastercard), enter your credit card number, its expiration date and the last three digits of the security pictogram on the back of the credit card.
Your credit card will be charged upon completion of the validation form.
The charge will be reflected on your bank statement as ASTRO-QUICK.
We do not keep track of your credit card number or information.
||Other payment methods: money transfer:
Please remember the confirmation number of your order for a money transfer : Click here to save your order id.
Validation deadline: 1 to 10 days.
We will send you an order confirmation via email upon receipt of your payment.
Make sure your anti-spam software won't block the receipt of emails coming from astro-quick.com.
||DELIVERY AND DEADLINE
Shortly upon validation of your order, you will receive an automatic confirmation email.
You will instantly be able to check on your online reports by clicking on their links (red links). Shortly after you will receive one copy via email.
general terms of business
All payments are charged in euros to AstroQuick
10 Parc Club du Millenaire - 1025 rue Henri Becquerel - 34000 Montpellier - France
- phone: +33 07 83 60 18 84 - Siren number: 502714603 Montpellier - VAT FR43502714603).
AstroQuick reserves the right to demand a written order or a payment by bank transfert. Upon request, we will email your bill by the end of the month.
: Ordering astrological report or other personalized product is irrevocable after receipt of your payment. No refunds.
If an error occurs in one of our astrological studies, we will send you another one for free
If you note any error about the Universal Time correction (data are visible in the title of your birth chart),
please contact us
You can confirm us the Universal Time of your birth and we'll send you the new corrected reports for free.
(99,99% of automatic UT calculations are reliable but some particular dates for small US cities may use exceptional rules).
If you make any mistake filling out your data
(date, time or place), you will be charged $2 for changing your birth data (for one or many reports).
To order a re-edition, tell us what we need to change by using the order customer service link
. You can get a re-edition up to 3 years after your order.
Reception of electronic documents via email:
when you order astrological reports, they are automatically emailed to you as an HTML document.
If for some reason you don't receive our emails, make sure you first check on the settings of your mailbox (anti-spam, etc.).
Indeed if you never received your reports in time, you first need to make sure
that emails coming from astro-quick.com
did not end up in your spam box.
You have 45 days to contact us
and you will receive your astrological report via email for free.
You can access your HTML studies in your customer area 24/7
Re-edition and refund of astrological reports
: you ordered a personalized report but you realize there is a mistake in it or you want to make a change ?
Well, you can re-order your report 24/7 (identical product with a different date, time or place) and ask for a refund
deduction of re-edition fees and you will get an automatic refund on your credit card.
NB: You can ask for a refund via the customer area mailbox
Data protection act:
Your data are strictly confidential and secure.
There is only a single money transfer on the bank server: your credit card data are not saved.
Upon your order you will receive information from us via email.
You can unsubscribe anytime by clicking the unsubscribe link in each email or here
In compliance with the article 34 of the French Data protection act of 6 January 1978, you are granted the right to access, modify, rectify or delete your data.
Click here to contact us